Reduced Support and Improved Customer Satisfaction
Introduction
Did you know, (you’ve likely experienced this), that a massive 60% of support tickets can be down to poor Software Licensing? Zentitle by Nalpeiron is built around the concept of Dynamic Entitlements, which meets this head on and erodes it right down, easing the burden on your support department and making for much happier customers.
With Dynamic Entitlements, the delivery of new entitlements or new user seats is taken care of automatically.
Yes, in fact, your customers don’t need to get involved with anything technical at all, no archaic license files to save or place or understand, no, in fact nothing they need to do. They just simply sit back and their new updated entitlements propagate and take effect with no intervention required. This is certainly not the case with old-style legacy licensing systems.
→Conclusion
With Zentitle, operations are more seamless, and customers are happy because they can just get on with using your software, and, after all, that’s all they ever want to do.
Because Zentitle is built around a customer centric approach to licensing, your customer experience is better. The new rule in licensing, forged by Zentitle is the 10 second rule, which states that if any licensing operation takes the end-user more than 10 seconds then you are doing something wrong.
Your Customer Support teams, Sales teams, and Product Managers all benefit from a move to Zentitle - its very design lowers your support overheads and makes day-to-day licensing operations so much easier compared with dinosaur legacy licensing systems or home-grown efforts that are showing their age and creaking at the seams.
About the Author
Jon Gillespie-Brown is the Founder and CEO of Nalpeiron, a leader in cloud-based software licensing, entitlement management, software monetization, and analytics. With over 20 years of expertise, he works with enterprise B2B SaaS and IoT companies to optimize revenue models, accelerate go-to-market strategies, and scale with confidence. Jon is recognized as an authority in software licensing, software monetization, and software analytics, holds two issued U.S. patents, and is the author of five books. He also serves as a strategic guide to customers, helping them navigate and capitalize on the once-in-a-generation shift driven by AI, redefining how software is built, delivered, and monetized. For over 20 years, Jon has been a Professor at University of Colorado Boulder, a lecturer at University of California, Berkeley and Stanford University, and an Entrepreneur in Residence at London Business School.
Nalpeiron: A Long-Term Partner for the AI Era
At Nalpeiron, we go beyond technology — we act as a strategic partner in licensing, monetization, and growth. For over twenty years, enterprise and IoT companies have trusted us to guide and evolve their business models.
As AI shifts software from seats to usage, outcomes, and agent-driven activity, legacy approaches fall short. Nalpeiron enables this transition through entitlements as the control plane — a centralized system of record across SaaS, on-prem, IoT, and offline environments.
From strategy to execution, we help companies adapt faster, launch new models, and stay in control — making Nalpeiron a partner for the AI-driven future of software monetization.
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