Entitlement management that's powerful and easy
The teams who issue and change what customers own need a system that's fast and simple — one that connects to your CRM, so updating a customer's entitlements takes seconds, not a support queue. With Zentitle, every change goes live instantly across SaaS, desktop, and on-premises software, so your customers never have to wait.
Built for Your Teams
Empower the teams who manage entitlements
Sales, customer success, customer service, and technical support all need to see what a customer owns — and change it. Zentitle connects to your CRM and gives every team an easy way to get the job done quickly, so customers don't have to wait.
Sales
See exactly what each customer owns from inside the CRM, change it when a deal closes, and act on pre-qualified expansion opportunities — no waiting on engineering.
Customer Success
Monitor adoption and usage across accounts, adjust entitlements during renewals and upgrades, and step in early when an account looks at risk.
Customer Service
Issue, extend, or correct a customer's entitlements in seconds when handling a request, so customers get what they need without being put in a queue.
Technical Support
Verify what a customer is entitled to instantly, diagnose access issues against real entitlement status, and apply a fix on the spot.
Dynamic Entitlements
Changes go live instantly even on-prem
When an entitlement is updated, the change is live immediately — not just for SaaS and web applications, but even for installed, on-premises software.
Nalpeiron created Dynamic Entitlements with cloud-based licensing that frees end customers from any need to manipulate license files on their machines. It brings a SaaS-like speed of change to on-prem software — which drives up customer satisfaction.
Instant updates
Entitlement changes take effect the moment they're made
SaaS speed for on-prem
Installed software updates fast like the cloud does
No license files
Customers never juggle license files on machines
Happier customers
Faster change means less friction and higher satisfaction
Usage Intelligence
See what they own — and what they use
Seeing what a customer owns — and what they actually use — is built in. Zengain takes it further: it monitors that usage automatically and feeds your reps the signals that matter, so you never miss an expansion opportunity, a churn risk, or any other important customer-usage signal.
Expansion-ready accounts
Customers approaching their limits or adopting premium features are surfaced as pre-qualified upsell opportunities.
Super-early churn signals
Falling usage and stalled adoption are flagged long before renewal, giving your team time to act while it still matters.
Prospects most likely to close
Trial and evaluation behavior points sales at the buyers showing the strongest intent, so effort goes where it converts.
Buyers who need a hand
Spot prospects who are stalling before they buy and reach out with the right help at the right moment.
Reach Every Customer
Entitlements that work everywhere your software runs
From fully offline dark sites to self-service B2B customers, entitlements reach every environment — and customers can manage their own.
Local License Server
For offline, air-gapped, and dark-site deployments, a Local License Server delivers and enforces entitlements on-premises — including concurrent and floating models — with no ongoing connection to the cloud.
See it on ZentitleEnd-User Portal
Customers manage their own entitlements — viewing what they own, monitoring usage, and buying upgrades. B2B customers can allocate the entitlements they've purchased to the departments and staff who need to use them.
See it on ZentitleEntitlement management from one connected platform
Zentitle delivers entitlement management — define products and tiers, integrate with your CRM, provision and change access automatically, and enforce entitlements at runtime across every deployment. It's part of the Monetization Control Plane that ties licensing, metering, and usage intelligence together.
Any Entitlement Model
Features, usage, seats, time, deployment — all from one system
CRM & ERP Integration
Salesforce, HubSpot, NetSuite, and custom integrations
Real-Time Enforcement
SDK and API-based checks with millisecond response
Offline & Air-Gapped
Encrypted caches and Local License Server for dark sites
Definition
What is entitlement management?
Entitlement management is how software vendors define, deliver, and enforce what each customer can access — features, usage limits, seats, and deployment rights — based on what they have purchased. It sits at the intersection of software licensing and product delivery: licensing defines the legal terms, while entitlement management enforces them in real time and adapts access as customers upgrade, renew, or cancel.
This is the software vendor's perspective — controlling what your customers can access. It's distinct from software asset management (SAM), which organizations use to manage the licenses they have purchased.
Entitlement Types
Types of entitlements
Entitlements come in several forms, each controlling a different dimension of customer access — all managed from one platform.
Feature Entitlements
Enable or disable specific product features per customer based on their plan tier — business-level feature flags owned by product and sales.
Capacity & Usage Entitlements
Set limits on quantifiable resources — API calls, storage, compute, tokens, or transactions — with soft warnings or hard caps as limits approach.
Learn about usage meteringTime-Based Entitlements
Control access periods: subscription windows, trial durations, and license expiration — access is granted and revoked automatically on schedule.
Seat & User Entitlements
Manage named-user limits, concurrent pools, and team-based access. Supports per-seat, floating, and identity-provider-based user counts.
Deployment Entitlements
Control where and how software runs: online SaaS, offline desktop, air-gapped on-premises, or hybrid — each with its own entitlement rules.
Add-On Entitlements
Modular capabilities purchased separately from the base product, so customers compose their own package from premium modules and integrations.
The Entitlement Lifecycle
How entitlement management works
From order capture to runtime enforcement, entitlement management automates the journey from commercial agreement to product access.
Order Capture
Orders arrive from CRM (Salesforce, HubSpot), self-serve ecommerce, account-manager upsells, or channel partners.
Entitlement Creation
The order is translated into specific entitlements: features, usage limits, seat counts, deployment rights, and time periods.
Provisioning
Entitlements are delivered to the customer's environment via API, SDK, or automated provisioning. Access becomes available within seconds.
Runtime Enforcement
Your application checks entitlements in real time. Feature access and usage limits are enforced transparently at every interaction.
Lifecycle Changes
Upgrades, renewals, add-ons, and seat adjustments apply instantly across every deployment — SaaS, desktop, and on-prem alike.
FAQ
Entitlement management FAQ
Answers to common questions about entitlement management systems, platforms, and implementation for software vendors.
Ready to take control of your customer entitlements?
Talk to our team about entitlement management that's easy for your teams, scales across every deployment model, connects to your CRM, and enforces access in real time.