Retain - Stop Churn With Super-Early Warnings

Prevent Long-Term Churn: Proactive Customer Retention with Zengain Retain

Don’t just win back lost customers, don't lose them in the first place—keep your existing customers engaged, satisfied, and loyal for the long haul. Retain empowers your customer success and sales teams to monitor lifetime engagement, identify early warning signs of churn, and deliver proactive support that drives satisfaction, boosts NPS, and maximizes customer lifetime value.

for SaaS, Software and Hardware companies

Intelligent Churn Risk Monitoring

Continuous Engagement Monitoring: Track customer activity, feature adoption, and key product milestones throughout the entire customer lifecycle.
Early Churn Detection: Instantly identify drops in engagement, missed milestones, or declining usage patterns that signal potential churn risk.
Dynamic Engagement Scoring: Benchmark each customer’s activity against your Ideal User Profile, providing a real-time health score and highlighting accounts that need attention.

Actions to retain customers

Proactive Outreach Triggers: Set up automated alerts for your team when engagement dips, enabling timely, personalized check-ins before dissatisfaction sets in.
Personalized Success Playbooks: Deploy targeted strategies—such as feature walkthroughs, tailored training, or account reviews—based on each customer’s unique usage history and needs.
Historical Usage Insights: Access a complete timeline of customer engagement, which will help you understand long-term trends and deliver more relevant, value-driven conversations.
NPS & Feedback Integration: Collect and analyze customer feedback and usage data to identify satisfaction drivers and proactively address pain points.

actions customer success teams can take to keep customers

Benefits for Your Customer Success & Sales Teams

Reduce Churn Before It Happens: Spot at-risk accounts early and intervene with personalized support to prevent cancellations.
Boost Customer Satisfaction & NPS: Deliver proactive, relevant engagement demonstrating your commitment to customer success.
Maximize Lifetime Value: Keep customers engaged and growing with your product, increasing retention and upsell opportunities.
Build Stronger Relationships: Foster trust and loyalty by showing customers you understand their journey and are invested in their long-term success.
Data-Driven Decisions: Use actionable insights to prioritize outreach, allocate resources, and continuously improve your customer experience strategy.

Why Choose Zengain?

Fast deployment

Start seeing value within minutes

Sales-focused insights

Win more deals and grow existing accounts

Real-time alerts and insights

Take action at exactly the right moment

Data-driven recommendations

Remove guesswork, maximize every opportunity

No training required

Immediate productivity for sales professionals

CRM integration

Enhances, not replaces, your current CRM

AI-powered automation

Eliminate busywork, focus on relationship-building

Multi-team utility

Valuable for sales, growth, CS, product, marketing

Let Zengain give your revenue team the insights and automation they need to win in today’s competitive B2B landscape.

Five modules to cover the whole customer lifecycle

Acquire - convert more Trials into business won
Reactivate - generate revenue from lost customers and trials
Adopt - ensure fast time-to-value when onboarding customers
Retain - stop churn with super-early warnings
Grow - increase revenue from existing accounts

Monetization across the whole SaaS and Software product lifecycle

Provide deep insights to your Sales and Customer Success teams into customer behavior, allowing them to close more trials, ensure adoption and prevent customers from churning.

Scalability to match your growth

1000s of companies use Nalpeiron to maximize the revenues from their SaaS, software and hardware with many going from startup to IPO on our platform

20 Years+

Track Record

$1B+

Revenues Protected

300M+

Transactions / Month

99.9%+

Uptime SLA for 10 Years+

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Your Questions Answered

Can I buy Zengain standalone or as a bundle?

Yes you can buy it satndalone or as a part of bundle with Zentitle2.

Which teams and persona in my company use it?

Zengain offers benefits to the whole growth and revenue team. Sales (BDR/SDR/SE) can use it to close new customers; then your customer service and delivery teams can use it to track onboarding and provisioning and finally the CS team use it to manage the rest of the customer journey.

Its also perfect for the growth team to instrument your products in order to optimize the customer journey using engagement and analytics data.

How long does it take to implement?

Our integration options make adding it to your products fast and easy - depending on your deployment model it can take as little as a few hours to integrate. For our SaaS customers it super easy to drop a script into your product in minutes.

How does Zengain compare to Gainsight, Churn zero and Totango customer success products?

Zengain is designed for small to mid-sized teams and as such it's priced more competitively then the competition.

Zengain is unique in that it covers the whole lifecycle of your customer - including Trials/POCs.

This means that the whole growth/revenue team can use it and keep the history of the entire customer journey.

Further, Zengain integrates with your monetization system offering easy ways to control trials and setup customers speeding up the sales cycle.

Does it work with other platforms and our CRM?

Zengain has an extensive API, webhooks and specific integrations with CRMs - including Hubspot and Salesforce - allowing it to work with many other systems.

Zengain also works closely with entitlement management systems, yours or Zentitle, to speed up the delivery process or to help manage trials.

How can I see it in action?